? Frequently Asked Questions
Q1: Are these products BPA-free and food-safe?
Yes, all our drinkware products are manufactured using high-quality, food-grade materials that are 100% BPA-free and compliant with international safety standards.
Q2: Can I customize the products with my own logo?
Absolutely. We offer comprehensive OEM and ODM services, including custom logo printing, specific color matching, and unique packaging designs to meet your brand requirements.
Q3: What is the typical lead time for bulk orders?
Lead times generally range from 25 to 35 days depending on the order volume and customization complexity. We strive to maintain efficient production cycles for timely delivery.
Q4: Are the cups dishwasher safe?
Most of our plastic and acrylic drinkware is top-rack dishwasher safe. However, for items with special finishes or intricate printing, hand washing is recommended to prolong the product's lifespan.
Q5: Do you provide samples before placing a formal order?
Yes, we can provide existing samples for quality evaluation. For custom prototypes, a sample fee may apply, which is usually refundable upon the confirmation of a mass production order.
Q6: What is your minimum order quantity (MOQ)?
The MOQ varies depending on the specific product type. Generally, for standard items, the MOQ starts from 1,000 to 3,000 pieces. Please contact our sales team for specific item details.
Charmlite Cup
